Payments transactions are failing for Global Payment Gateway customers

Incident Report for Springbrook

Resolved

This incident has been resolved.
Posted Jun 12, 2025 - 06:42 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 12, 2025 - 06:36 PDT

Update

We are actively engaged with RedSail and continuing to investigate this issue.
Posted Jun 12, 2025 - 06:17 PDT

Update

We are continuing to investigate this issue.
Posted Jun 12, 2025 - 05:35 PDT

Update

We are continuing to investigate this issue.
Posted Jun 12, 2025 - 05:34 PDT

Investigating

We are currently working with RedSail and engaging with Global to investigate this issue.
Posted Jun 12, 2025 - 05:33 PDT
This incident affected: PUBLIQ Payments.