All Systems Operational

Cirrus Operational
Cirrus Asset Management (MobileMMS) Operational
Springbrook Enterprise Cloud Operational
Tableau Operational
Springbrook Enterprise Web Applications Operational
API Operational
Applicant Tracking Operational
Business Licensing Operational
Business Tax Operational
Contact Management Operational
Employee Self Service Operational
Open Enrollment Operational
Postal Link Operational
Emails Operational
Processing Operational
CivicPay Operational
CivicPay Online Payment Processing Operational
CivicPay Online Recurring Operational
CivicPay Backend Processing Operational
CivicPay Online API Operational
CivicPay Administration Operational
Open API Operational
Springbrook Express Cloud Operational
PUBLIQ Payments Operational
PUBLIQ Services Operational
PUBLIQ QS1 Automatic Updates Operational
PUBLIQ Remote Backup Service Operational
PUBLIQ SFTP Server Operational
Utility Cloud API Operational
PUBLIQ Plus Services Operational
PUBLIQ Plus CAMA Operational
PUBLIQ ASP Hosting Operational
PUBLIQ Payroll Portal Operational
KVS Operational
KVS Cloud Operational
KVS Hosted Operational
SoftRight Operational
SoftRight Hosted Operational
SoftRight Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PUBLIQ Maintenance Jul 18, 2026 21:00 - Jul 19, 2026 00:00 PDT

We will be performing scheduled maintenance during this window. This maintenance will interrupt your PUBLIQ Payments, ASP Hosting, Payroll Portal, QS1 Automatic Updates, Remote Backup Service, and SFTP Server services. Your PUBLIQ Payments site will be taken offline during this window
Posted on Jul 16, 2026 - 16:01 PDT

Springbrook Enterprise Cloud, Cirrus & CivicPay Online Maintenance Jul 19, 2026 07:00-09:00 PDT

We will be performing scheduled maintenance during this window. This maintenance will interrupt your Springbrook Enterprise Cloud, Cirrus & CivicPay Online services. Your CivicPay Online site will be taken offline during this window
Posted on Jul 16, 2026 - 16:00 PDT
Jul 17, 2026
Civicpay - Selectron IVR system down
Resolved - This incident has been resolved.
Jul 17, 10:37 PDT
Update - Selectron has notified us that the issue has been resolved and processing is returning to normal.
Jul 17, 08:59 PDT
Monitoring - We are monitoring an issue with IVR payments from Selectron.
Jul 17, 08:49 PDT
Jul 16, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - The scheduled maintenance has been completed. To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes (filter by version 7.18.7.0). To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html.
Jul 16, 20:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:00 PDT
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Jul 14, 14:23 PDT
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - The scheduled maintenance has been completed. To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes (filter by version 7.18.7.0). To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html.
Jul 10, 09:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:00 PDT
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Jul 9, 19:40 PDT
Jul 9, 2026
Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026
Publiq QPay bill site is down
Resolved - We have identified the root cause and have implemented a change.
Jul 6, 12:43 PDT
Update - We are continuing to monitor for any further issues.
Jul 6, 10:59 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 09:56 PDT
Investigating - The issue is happening again. We are continuing to investigate.
Jul 6, 09:35 PDT
Update - We are continuing to monitor for any further issues.
Jul 6, 09:12 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 08:16 PDT
Investigating - We are currently investigating this issue.
Jul 6, 07:58 PDT
CivicPay - unable to connect to Cirrus
Resolved - This incident has been resolved.
Jul 6, 09:12 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 08:17 PDT
Investigating - We are currently investigating this issue.
Jul 6, 08:09 PDT
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

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