Springbrook Status

All Systems Operational

Cirrus Operational

Springbrook Enterprise Cloud Operational

Tableau Operational

Springbrook Enterprise Web Applications Operational

API Operational

Applicant Tracking Operational

Business Licensing Operational

Business Tax Operational

Contact Management Operational

Employee Self Service Operational

Open Enrollment Operational

Postal Link Operational

Emails Operational

Processing Operational

CivicPay Operational

CivicPay Online Payment Processing Operational

CivicPay Online Recurring Operational

CivicPay Backend Processing Operational

CivicPay Online API Operational

CivicPay Administration Operational

Open API Operational

Springbrook Express Cloud Operational

PUBLIQ Payments Operational

PUBLIQ Services Operational

PUBLIQ QS1 Automatic Updates Operational

PUBLIQ Remote Backup Service Operational

PUBLIQ SFTP Server Operational

Utility Cloud API Operational

PUBLIQ Plus Services Operational

PUBLIQ Plus CAMA Operational

PUBLIQ ASP Hosting Operational

PUBLIQ Payroll Portal Operational

KVS Operational

KVS Cloud Operational

KVS Hosted Operational

SoftRight Operational

SoftRight Hosted Operational

SoftRight Online Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 21, 2025

No incidents reported today.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

Springbrook Enterprise Cloud, Cirrus & CivicPay Online Maintenance

Completed - The scheduled maintenance has been completed.
Jan 19, 08:42 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 07:00 PST

Scheduled - We will be performing scheduled maintenance during this window. This maintenance will interrupt your Springbrook Enterprise Cloud, Cirrus & CivicPay Online services. Your CivicPay Online site will be taken offline during this window
Jan 16, 14:39 PST

PUBLIQ Maintenance

Completed - The scheduled maintenance has been completed.
Jan 19, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 21:00 PST

Scheduled - We will be performing scheduled maintenance during this window. This maintenance will interrupt your PUBLIQ Payments, ASP Hosting, Payroll Portal, QS1 Automatic Updates, Remote Backup Service, and SFTP Server services. Your PUBLIQ Payments site will be taken offline during this window
Jan 16, 14:38 PST

Jan 18, 2025

Jan 17, 2025

No incidents reported.

Jan 16, 2025

Springbrook Enterprise Cloud & Cirrus Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 20:59 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:00 PST

Scheduled - We will be performing scheduled maintenance during this window. This maintenance may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes.
To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html
Jan 16, 19:53 PST

PUBLIQ SFTP Unavailable

Resolved - This incident has been resolved.
Jan 16, 14:47 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 11:37 PST

Update - The alert was security related, and investigation shows it was a false positive. The site is available, and we are continuing to monitor.
Jan 16, 11:36 PST

Investigating - The PUBLIQ SFTP server has been isolated while we are investigating an alert.
Jan 16, 09:16 PST

PUBLIQ Plus (CAMA) Unavailable

Resolved - All systems are operating normally. No residual issues.
Jan 16, 13:13 PST

Monitoring - The application cluster is available again and we are continuing to monitor the availability. We are investigating for a root cause.
Jan 16, 08:36 PST

Investigating - We are currently investigating an availability issue with PUBLIQ Plus.
Jan 16, 08:05 PST

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

PUBLIQ Plus (CAMA)

Resolved - All systems are continuing to function normally. No problems were found this when agencies resumed work. Closing the incident.
Jan 13, 08:24 PST

Monitoring - Systems are currently online. We will continue to monitor closely while Microsoft continues to monitor the recovery of their network.
Jan 10, 09:10 PST

Update - Microsoft is continuing to correct the issues in the hosting environment, and they are making progress. We are continuing to investigate alternative solutions should Microsoft not provide a full mitigation in a timely manner.
Jan 9, 11:38 PST

Update - We are continuing to work with Microsoft to reestablish the service. They have confirmed complex and inconsistent issues on their cloud hosting infrastructure and are working to correct them. We are evaluating additional recovery options in the event the issue can't be corrected in a timely manner.
Jan 9, 09:16 PST

Update - We are continuing to work with providers to reestablish the service.
Jan 9, 08:18 PST

Identified - We have identified an issue with the networking that is causing users to be unable to reach the application. We are taking steps to resolve it.
Jan 9, 07:00 PST

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

Jan 9, 2025

Springbrook Enterprise Cloud & Cirrus Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 21:13 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 20:00 PST

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.