Springbrook Cloud - reports taking a long time to move from Scheduled to Processing
Investigating - We are still seeing issues. We are continuing to investigate the issue.
Feb 12, 2026 - 08:24 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 11, 2026 - 23:21 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 11, 2026 - 12:38 PST
Update - We are continuing to investigate this issue.
Feb 11, 2026 - 11:33 PST
Investigating - Attempts to correct the issue are not giving us the results we are looking for. We are continuing to investigate.
Feb 11, 2026 - 10:20 PST
Update - We are seeing extended processing times again this morning. We are taking further measures to fix the issue.
Feb 11, 2026 - 09:46 PST
Monitoring - We have found an issue and are implementing a fix. We plan for this to be in place tomorrow morning. We will plan on watching this through the morning hours when processing is busiest.
Feb 10, 2026 - 15:18 PST
Update - Processing has been improving again. We are continuing to investigate.
Feb 10, 2026 - 14:29 PST
Investigating - We are currently investigating this issue.
Feb 10, 2026 - 12:18 PST
Monitoring - We have found an issue with a disk on our SQL server. We are continuing to review our SQL servers for optimal disk performance and alerting.
Feb 10, 2026 - 11:36 PST
Update - The backup is nearly cleared for reports and jobs.
We are continuing to investigate the root cause of the issues this morning.
Feb 10, 2026 - 10:51 PST
Investigating - We are currently investigating this issue.
Feb 10, 2026 - 09:44 PST
Cirrus Degraded Performance
Cirrus Asset Management (MobileMMS) Operational
Springbrook Enterprise Cloud Degraded Performance
Tableau Operational
Springbrook Enterprise Web Applications Operational
API Operational
Applicant Tracking Operational
Business Licensing Operational
Business Tax Operational
Contact Management Operational
Employee Self Service Operational
Open Enrollment Operational
Postal Link Operational
Emails Operational
Processing Operational
CivicPay Operational
CivicPay Online Payment Processing Operational
CivicPay Online Recurring Operational
CivicPay Backend Processing Operational
CivicPay Online API Operational
CivicPay Administration Operational
Open API Operational
Springbrook Express Cloud Operational
PUBLIQ Payments Operational
PUBLIQ Services Operational
PUBLIQ QS1 Automatic Updates Operational
PUBLIQ Remote Backup Service Operational
PUBLIQ SFTP Server Operational
Utility Cloud API Operational
PUBLIQ Plus Services Operational
PUBLIQ Plus CAMA Operational
PUBLIQ ASP Hosting Operational
PUBLIQ Payroll Portal Operational
KVS Operational
KVS Cloud Operational
KVS Hosted Operational
SoftRight Operational
SoftRight Hosted Operational
SoftRight Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Springbrook Enterprise Cloud & Cirrus Maintenance Feb 12, 2026 20:00-21:00 PST

We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Posted on Feb 06, 2026 - 09:51 PST

PUBLIQ Maintenance Feb 14, 2026 21:00 - Feb 15, 2026 00:00 PST

We will be performing scheduled maintenance during this window. This maintenance will interrupt your PUBLIQ Payments, ASP Hosting, Payroll Portal, QS1 Automatic Updates, Remote Backup Service, and SFTP Server services. Your PUBLIQ Payments site will be taken offline during this window
Posted on Feb 12, 2026 - 09:57 PST

Springbrook Enterprise Cloud, Cirrus & CivicPay Online Maintenance Feb 15, 2026 07:00-09:00 PST

We will be performing scheduled maintenance during this window. This maintenance will interrupt your Springbrook Enterprise Cloud, Cirrus & CivicPay Online services. Your CivicPay Online site will be taken offline during this window
Posted on Feb 12, 2026 - 09:57 PST
Feb 12, 2026

Unresolved incident: Springbrook Cloud - reports taking a long time to move from Scheduled to Processing.

Feb 11, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - The scheduled maintenance has been completed. To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes (filter by version 7.18.7.0). To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html.
Feb 11, 23:21 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 23:00 PST
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Feb 11, 12:39 PST
Feb 10, 2026
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - The scheduled maintenance has been completed.
Feb 5, 20:58 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 20:00 PST
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Feb 3, 14:30 PST
Springbrook Express Application Errors
Resolved - This incident has been resolved.
Feb 5, 08:21 PST
Monitoring - A fix has been implemented. Users with existing sessions will need to re-login to the application.
Feb 5, 08:10 PST
Identified - The issue has been identified.
Feb 5, 08:03 PST
Investigating - We are currently investigating an availability issue with Springbrook Express related to excessive application errors.
Feb 5, 08:00 PST
Feb 4, 2026
Springbrook Express Maintenance
Completed - The scheduled maintenance has been completed.
Feb 4, 22:53 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 22:00 PST
Scheduled - We will be performing scheduled maintenance during this window. This activity may interrupt your Springbrook Express hosted and cloud services.
Feb 4, 09:20 PST
Feb 3, 2026

No incidents reported.

Feb 2, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - The scheduled maintenance has been completed. To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes (filter by version 7.18.7.0). To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html.
Feb 2, 20:37 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 20:23 PST
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Feb 2, 20:22 PST
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - Maintenance was completed on schedule last night at 8:34PM PT.
Jan 30, 05:49 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 20:00 PST
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Jan 29, 19:40 PST
Jan 29, 2026
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