Monitoring - A fix has been implemented, and we are continuing to investigate the root cause. We will monitor the situation closely and update as progress is made to full resolution.
Apr 28, 2026 - 12:36 PDT
Investigating - We are currently investigating an issue with one of the Springbrook Express app servers. This is impacting a subset of customers who use the affectedd app server.
Apr 28, 2026 - 12:10 PDT
Cirrus
Operational
Cirrus Asset Management (MobileMMS)
Operational
Springbrook Enterprise Cloud
Operational
Tableau
Operational
Springbrook Enterprise Web Applications
Operational
API
Operational
Applicant Tracking
Operational
Business Licensing
Operational
Business Tax
Operational
Contact Management
Operational
Employee Self Service
Operational
Open Enrollment
Operational
Postal Link
Operational
Emails
Operational
Processing
Operational
CivicPay
Operational
CivicPay Online Payment Processing
Operational
CivicPay Online Recurring
Operational
CivicPay Backend Processing
Operational
CivicPay Online API
Operational
CivicPay Administration
Operational
Open API
Operational
Springbrook Express Cloud
Operational
PUBLIQ Payments
Operational
PUBLIQ Services
Operational
PUBLIQ QS1 Automatic Updates
Operational
PUBLIQ Remote Backup Service
Operational
PUBLIQ SFTP Server
Operational
Utility Cloud API
Operational
PUBLIQ Plus Services
Operational
PUBLIQ Plus CAMA
Operational
PUBLIQ ASP Hosting
Operational
PUBLIQ Payroll Portal
Operational
KVS
Operational
KVS Cloud
Operational
KVS Hosted
Operational
SoftRight
Operational
SoftRight Hosted
Operational
SoftRight Online
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 29, 2026
No incidents reported today.
Apr 28, 2026
Unresolved incident: Springbrook Express App Server #1 Unavailable.
Completed -
The scheduled maintenance has been completed.
Apr 24, 12:38 PDT
Update -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 11:41 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 11:38 PDT
Scheduled -
We are deploying a hot fix to fix an issue with AP Checks. Some customers are experiencing issues with exceptions attempting to print AP checks today. Configurable checks are not impacted by this issue. This could cause reports to take longer to start during this deployment.
Apr 24, 11:37 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:00 PDT
Scheduled -
We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Apr 21, 14:42 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 20:00 PDT
Scheduled -
We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Apr 21, 14:42 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 20:00 PDT
Scheduled -
We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Apr 20, 15:10 PDT
Completed -
The scheduled maintenance has been completed.
Apr 19, 09:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 07:00 PDT
Scheduled -
We will be performing scheduled maintenance during this window. This maintenance will interrupt your Springbrook Enterprise Cloud, Cirrus & CivicPay Online services. Your CivicPay Online site will be taken offline during this window
Apr 16, 09:53 PDT
Completed -
The scheduled maintenance has been completed.
Apr 19, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:00 PDT
Scheduled -
We will be performing scheduled maintenance during this window. This maintenance will interrupt your PUBLIQ Payments, ASP Hosting, Payroll Portal, QS1 Automatic Updates, Remote Backup Service, and SFTP Server services. Your PUBLIQ Payments site will be taken offline during this window
Apr 16, 09:54 PDT