Springbrook Status

All Systems Operational

Cirrus Operational

Springbrook Enterprise Cloud Operational

Tableau Operational

Springbrook Enterprise Web Applications Operational

API Operational

Applicant Tracking Operational

Business Licensing Operational

Business Tax Operational

Contact Management Operational

Employee Self Service Operational

Open Enrollment Operational

Postal Link Operational

Emails Operational

Processing Operational

CivicPay Operational

CivicPay Online Payment Processing Operational

CivicPay Online Recurring Operational

CivicPay Backend Processing Operational

CivicPay Online API Operational

CivicPay Administration Operational

Open API Operational

Springbrook Express Cloud Operational

PUBLIQ Payments Operational

PUBLIQ Services Operational

PUBLIQ QS1 Automatic Updates Operational

PUBLIQ Remote Backup Service Operational

PUBLIQ SFTP Server Operational

Utility Cloud API Operational

PUBLIQ Plus Services Operational

PUBLIQ Plus CAMA Operational

PUBLIQ ASP Hosting Operational

PUBLIQ Payroll Portal Operational

KVS Operational

KVS Cloud Operational

KVS Hosted Operational

SoftRight Operational

SoftRight Hosted Operational

SoftRight Online Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 26, 2024

No incidents reported today.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

Springbrook Cirrus Maintenance

Completed - The scheduled maintenance has been completed.
Jul 24, 20:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:30 PDT

Scheduled - We will be performing scheduled maintenance during this window. This maintenance may interrupt your Springbrook Cirrus or web application services.
To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html
Jul 24, 16:24 PDT

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Springbrook Enterprise Cloud & Cirrus Maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 20:29 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:00 PDT

Scheduled - We will be performing scheduled maintenance during this window. This maintenance may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes.
To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html
Jul 22, 19:52 PDT

PUBLIQ Plus CAMA service disruption

Resolved - The incident has been resolved.
Jul 22, 12:43 PDT

Identified - The issue has been identified and a fix is being deployed.
Jul 22, 12:37 PDT

Investigating - We are currently investigating an outage of the PUBLIQ Plus CAMA system.
Jul 22, 12:18 PDT

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

Resolved - This incident has been resolved.
Jul 18, 20:16 PDT

Update - We are continuing to monitor for any further issues.
Jul 18, 20:04 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 19:58 PDT

Update - Microsoft is currently investigating the Azure service issues.
Jul 18, 16:27 PDT

Investigating - We are experiencing issues with users unable to log into the portal to access Springbrook. Web applications such as employee self-service is also unavailable at this time.
Jul 18, 16:01 PDT

CPO Scheduled Payments Not Processing

Resolved - Issue has been resolved and confirmed operational
Jul 18, 06:11 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 06:06 PDT

Jul 17, 2024

Springbrook Cloud Batch Job Processing

Resolved - This incident has been resolved.
Jul 17, 07:53 PDT

Monitoring - The issue has been identified and a fix has been implemented. We are monitoring the operation.
Jul 17, 07:46 PDT

Update - We are continuing to investigate this issue.
Jul 17, 07:20 PDT

Investigating - We are currently investigating an issue with scheduling batch jobs.
Jul 17, 06:39 PDT

Jul 16, 2024

Springbrook Enterprise Cloud & Cirrus Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 20:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:00 PDT

Jul 15, 2024

No incidents reported.

Jul 14, 2024

Springbrook Enterprise Cloud, Cirrus & CivicPay Online Maintenance

Completed - The scheduled maintenance has been completed.
Jul 14, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 07:00 PDT

Scheduled - We will be performing scheduled maintenance during this window. This maintenance will interrupt your Springbrook Enterprise Cloud, Cirrus & CivicPay Online services. Your CivicPay Online site will be taken offline during this window
Jul 10, 16:53 PDT

PUBLIQ Maintenance

Completed - The scheduled maintenance has been completed.
Jul 14, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 21:00 PDT

Scheduled - We will be performing scheduled maintenance during this window. This maintenance will interrupt your PUBLIQ Payments, ASP Hosting, Payroll Portal, QS1 Automatic Updates, Remote Backup Service, and SFTP Server services. Your PUBLIQ Payments site will be taken offline during this window
Jul 10, 16:51 PDT

Jul 13, 2024

Jul 12, 2024

No incidents reported.