Identified - The issue has been identified and a fix is being implemented.
Feb 11, 2026 - 12:38 PST
Feb 11, 2026 - 12:38 PST
Update - We are continuing to investigate this issue.
Feb 11, 2026 - 11:33 PST
Feb 11, 2026 - 11:33 PST
Investigating - Attempts to correct the issue are not giving us the results we are looking for. We are continuing to investigate.
Feb 11, 2026 - 10:20 PST
Feb 11, 2026 - 10:20 PST
Update - We are seeing extended processing times again this morning. We are taking further measures to fix the issue.
Feb 11, 2026 - 09:46 PST
Feb 11, 2026 - 09:46 PST
Monitoring - We have found an issue and are implementing a fix. We plan for this to be in place tomorrow morning. We will plan on watching this through the morning hours when processing is busiest.
Feb 10, 2026 - 15:18 PST
Feb 10, 2026 - 15:18 PST
Update - Processing has been improving again. We are continuing to investigate.
Feb 10, 2026 - 14:29 PST
Feb 10, 2026 - 14:29 PST
Investigating - We are currently investigating this issue.
Feb 10, 2026 - 12:18 PST
Feb 10, 2026 - 12:18 PST
Monitoring - We have found an issue with a disk on our SQL server. We are continuing to review our SQL servers for optimal disk performance and alerting.
Feb 10, 2026 - 11:36 PST
Feb 10, 2026 - 11:36 PST
Update - The backup is nearly cleared for reports and jobs.
We are continuing to investigate the root cause of the issues this morning.
Feb 10, 2026 - 10:51 PST
We are continuing to investigate the root cause of the issues this morning.
Feb 10, 2026 - 10:51 PST
Investigating - We are currently investigating this issue.
Feb 10, 2026 - 09:44 PST
Feb 10, 2026 - 09:44 PST
Cirrus
Degraded Performance
Cirrus Asset Management (MobileMMS)
Operational
Springbrook Enterprise Cloud
Degraded Performance
Tableau
Operational
Springbrook Enterprise Web Applications
Operational
API
Operational
Applicant Tracking
Operational
Business Licensing
Operational
Business Tax
Operational
Contact Management
Operational
Employee Self Service
Operational
Open Enrollment
Operational
Postal Link
Operational
Emails
Operational
Processing
Operational
CivicPay
Operational
CivicPay Online Payment Processing
Operational
CivicPay Online Recurring
Operational
CivicPay Backend Processing
Operational
CivicPay Online API
Operational
CivicPay Administration
Operational
Open API
Operational
Springbrook Express Cloud
Operational
PUBLIQ Payments
Operational
PUBLIQ Services
Operational
PUBLIQ QS1 Automatic Updates
Operational
PUBLIQ Remote Backup Service
Operational
PUBLIQ SFTP Server
Operational
Utility Cloud API
Operational
PUBLIQ Plus Services
Operational
PUBLIQ Plus CAMA
Operational
PUBLIQ ASP Hosting
Operational
PUBLIQ Payroll Portal
Operational
KVS
Operational
KVS Cloud
Operational
KVS Hosted
Operational
SoftRight
Operational
SoftRight Hosted
Operational
SoftRight Online
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Springbrook Enterprise Cloud & Cirrus Maintenance Feb 11, 2026 23:00 - Feb 12, 2026 00:00 PST
We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Posted on Feb 11, 2026 - 12:39 PST
Posted on Feb 11, 2026 - 12:39 PST
Springbrook Enterprise Cloud & Cirrus Maintenance Feb 12, 2026 20:00-21:00 PST
We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Posted on Feb 06, 2026 - 09:51 PST
Posted on Feb 06, 2026 - 09:51 PST