Springbrook Status

All Systems Operational

Cirrus Operational

Springbrook Enterprise Cloud Operational

Tableau Operational

Springbrook Enterprise Web Applications Operational

API Operational

Applicant Tracking Operational

Business Licensing Operational

Business Tax Operational

Contact Management Operational

Employee Self Service Operational

Open Enrollment Operational

Postal Link Operational

Emails Operational

Processing Operational

CivicPay Operational

CivicPay Online Payment Processing Operational

CivicPay Online Recurring Operational

CivicPay Backend Processing Operational

CivicPay Online API Operational

CivicPay Administration Operational

Open API Operational

Springbrook Express Cloud Operational

PUBLIQ Payments Operational

PUBLIQ Services Operational

PUBLIQ QS1 Automatic Updates Operational

PUBLIQ Remote Backup Service Operational

PUBLIQ SFTP Server Operational

Utility Cloud API Operational

PUBLIQ Plus Services Operational

PUBLIQ Plus CAMA Operational

PUBLIQ ASP Hosting Operational

PUBLIQ Payroll Portal Operational

KVS Operational

KVS Cloud Operational

KVS Hosted Operational

SoftRight Operational

SoftRight Hosted Operational

SoftRight Online Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Springbrook Enterprise Cloud & Cirrus Maintenance Oct 15, 2024 20:00-21:00 PDT

We will be performing scheduled maintenance during this window. This maintenance may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes.
To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html
Posted on Oct 10, 2024 - 14:49 PDT

Past Incidents

Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

Springbrook Enterprise Cloud, Cirrus & CivicPay Online Maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:00 PDT

Scheduled - We will be performing scheduled maintenance during this window. This maintenance will interrupt your Springbrook Enterprise Cloud, Cirrus & CivicPay Online services. Your CivicPay Online site will be taken offline during this window
Oct 9, 13:00 PDT

PUBLIQ Maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 PDT

Scheduled - We will be performing scheduled maintenance during this window. This maintenance will interrupt your PUBLIQ Payments, ASP Hosting, Payroll Portal, QS1 Automatic Updates, Remote Backup Service, and SFTP Server services. Your PUBLIQ Payments site will be taken offline during this window
Oct 9, 12:59 PDT

Oct 12, 2024

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

Springbrook Cirrus Maintenance

Completed - The scheduled maintenance has been completed.
Oct 6, 20:22 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 20:00 PDT

Scheduled - We will be performing scheduled maintenance during this window. This maintenance may interrupt your Springbrook Cirrus or web application services.
To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html
Oct 6, 14:38 PDT

Springbrook Enterprise Cloud & Cirrus Maintenance

Completed - The scheduled maintenance has been completed.
Oct 6, 12:55 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 12:00 PDT

Scheduled - We will be performing scheduled maintenance during this window. This maintenance may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes.
To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html
Oct 6, 08:53 PDT

Oct 5, 2024

PUBLIQ Payments Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 20:10 PDT

Scheduled - **Cancelled**
We will be performing scheduled maintenance during this window. This maintenance will interrupt your PUBLIQ Payments services. Your PUBLIQ Payments site will be taken offline during this window.
Oct 5, 21:00 PDT

Oct 4, 2024

No incidents reported.

Oct 3, 2024

PUBLIQ Maintenance

Completed - The scheduled maintenance has been completed.
Oct 3, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 21:00 PDT

Scheduled - We will be performing scheduled maintenance during this window. This maintenance will interrupt your PUBLIQ Payments services. Your PUBLIQ Payments site will be taken offline during this window.
Oct 3, 19:36 PDT

Springbrook Enterprise Cloud & Cirrus Maintenance

Completed - The scheduled maintenance has been completed.
Oct 3, 20:36 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:00 PDT

Oct 2, 2024

Springbrook Enterprise performance issues

Resolved - This incident has been resolved.
Oct 2, 07:47 PDT

Update - We will continue monitoring for a while. the system has been performing well for over an hour now.
Oct 1, 13:14 PDT

Monitoring - The rollback has been completed. We are continuing to monitor and investigate root cause.
Oct 1, 11:52 PDT

Update - We are working to revert a change from last night's service pack that should improve performance.
Oct 1, 11:17 PDT

Investigating - We are currently investigating issues using the Springbrook Enterprise application.
Oct 1, 10:07 PDT

Oct 1, 2024