All Systems Operational

Cirrus Operational
Cirrus Asset Management (MobileMMS) Operational
Springbrook Enterprise Cloud Operational
Tableau Operational
Springbrook Enterprise Web Applications Operational
API Operational
Applicant Tracking Operational
Business Licensing Operational
Business Tax Operational
Contact Management Operational
Employee Self Service Operational
Open Enrollment Operational
Postal Link Operational
Emails Operational
Processing Operational
CivicPay Operational
CivicPay Online Payment Processing Operational
CivicPay Online Recurring Operational
CivicPay Backend Processing Operational
CivicPay Online API Operational
CivicPay Administration Operational
Open API Operational
Springbrook Express Cloud Operational
PUBLIQ Payments Operational
PUBLIQ Services Operational
PUBLIQ QS1 Automatic Updates Operational
PUBLIQ Remote Backup Service Operational
PUBLIQ SFTP Server Operational
Utility Cloud API Operational
PUBLIQ Plus Services Operational
PUBLIQ Plus CAMA Operational
PUBLIQ ASP Hosting Operational
PUBLIQ Payroll Portal Operational
KVS Operational
KVS Cloud Operational
KVS Hosted Operational
SoftRight Operational
SoftRight Hosted Operational
SoftRight Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PUBLIQ Maintenance Mar 14, 2026 21:00 - Mar 15, 2026 00:00 PDT

We will be performing scheduled maintenance during this window. This maintenance will interrupt your PUBLIQ Payments, ASP Hosting, Payroll Portal, QS1 Automatic Updates, Remote Backup Service, and SFTP Server services. Your PUBLIQ Payments site will be taken offline during this window
Posted on Mar 13, 2026 - 09:50 PDT

Springbrook Enterprise Cloud, Cirrus & CivicPay Online Maintenance Mar 15, 2026 07:00-09:00 PDT

We will be performing scheduled maintenance during this window. This maintenance will interrupt your Springbrook Enterprise Cloud, Cirrus & CivicPay Online services. Your CivicPay Online site will be taken offline during this window
Posted on Mar 13, 2026 - 09:49 PDT
Mar 13, 2026

No incidents reported today.

Mar 12, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - The scheduled maintenance has been completed. To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes (filter by version 7.18.7.0). To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html.
Mar 12, 20:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 20:00 PDT
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Mar 10, 16:05 PDT
Springbrook Express - a subset of users are unable to connect to the application
Resolved - This incident has been resolved.
Mar 12, 15:18 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 13:48 PDT
Update - We are rebooting one of the servers in about 1 minute. This should assist in getting things running again.
Mar 12, 13:23 PDT
Investigating - We are currently investigating this issue.
Mar 12, 13:14 PDT
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - The scheduled maintenance has been completed. To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes (filter by version 7.18.7.0). To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html.
Mar 5, 20:48 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 20:00 PST
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Mar 3, 14:34 PST
Mar 4, 2026

No incidents reported.

Mar 3, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - The scheduled maintenance has been completed.
Mar 3, 20:37 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 20:00 PST
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Mar 3, 16:13 PST
Notice of Delayed ACH Payments – FedACH® Service Disruption
Resolved - We are pleased to inform you that the issues causing delays in ACH settlement activity have been resolved. The Federal Reserve has addressed the problem, and Bluefin’s processing systems continue to operate normally. We appreciate your understanding.
Mar 3, 13:39 PST
Monitoring - CivicPay has been notified of an ongoing service disruption impacting FedACH® Services at the Federal Reserve. As a result, ACH transactions (including Same-Day ACH) may be delayed in processing and settlement today.

According to the Federal Reserve’s service status page FedACH Services is experiencing delays associated with internal systems processing.

- The FedACH Services application is currently offline while they work toward resolution.
- File distribution and settlement for the first same-day ACH window are delayed.
- File distribution for the first ACH window for future-dated items is also delayed.
- Customers are advised not to resend origination files if acknowledgements are pending.

What this means for you
ACH payments submitted through Xpress Bill Pay may take longer than usual to process, post, or settle at receiving financial institutions.
You may see pending ACH items that normally would have completed by now.
Some ACH-related reports and acknowledgements may arrive later than expected.

Federal Reserve Service Status: https://www.frbservices.org/app/status/outage.do?oId=145787
Mar 3, 09:28 PST
Unable to sign into Springbrook v7/Enterprise
Resolved - This incident has been resolved.
Mar 3, 08:53 PST
Monitoring - A fix has been implemented and we are currently monitoring the results.
Mar 3, 07:26 PST
Update - We are continuing to investigate this issue.
Mar 3, 06:54 PST
Update - We are continuing to investigate this issue.
Mar 3, 06:06 PST
Investigating - We have confirmed an issue with signing into Springbrook v7.

We are currently investigating this issue.
Mar 3, 05:36 PST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

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