All Systems Operational

Cirrus Operational
Cirrus Asset Management (MobileMMS) Operational
Springbrook Enterprise Cloud Operational
Tableau Operational
Springbrook Enterprise Web Applications Operational
API Operational
Applicant Tracking Operational
Business Licensing Operational
Business Tax Operational
Contact Management Operational
Employee Self Service Operational
Open Enrollment Operational
Postal Link Operational
Emails Operational
Processing Operational
CivicPay Operational
CivicPay Online Payment Processing Operational
CivicPay Online Recurring Operational
CivicPay Backend Processing Operational
CivicPay Online API Operational
CivicPay Administration Operational
Open API Operational
Springbrook Express Cloud Operational
PUBLIQ Payments Operational
PUBLIQ Services Operational
PUBLIQ QS1 Automatic Updates Operational
PUBLIQ Remote Backup Service Operational
PUBLIQ SFTP Server Operational
Utility Cloud API Operational
PUBLIQ Plus Services Operational
PUBLIQ Plus CAMA Operational
PUBLIQ ASP Hosting Operational
PUBLIQ Payroll Portal Operational
KVS Operational
KVS Cloud Operational
KVS Hosted Operational
SoftRight Operational
SoftRight Hosted Operational
SoftRight Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Springbrook Enterprise Cloud & Cirrus Maintenance Mar 5, 2026 20:00-21:00 PST

We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Posted on Mar 03, 2026 - 14:34 PST
Mar 4, 2026

No incidents reported today.

Mar 3, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - The scheduled maintenance has been completed.
Mar 3, 20:37 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 20:00 PST
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Mar 3, 16:13 PST
Notice of Delayed ACH Payments – FedACH® Service Disruption
Resolved - We are pleased to inform you that the issues causing delays in ACH settlement activity have been resolved. The Federal Reserve has addressed the problem, and Bluefin’s processing systems continue to operate normally. We appreciate your understanding.
Mar 3, 13:39 PST
Monitoring - CivicPay has been notified of an ongoing service disruption impacting FedACH® Services at the Federal Reserve. As a result, ACH transactions (including Same-Day ACH) may be delayed in processing and settlement today.

According to the Federal Reserve’s service status page FedACH Services is experiencing delays associated with internal systems processing.

- The FedACH Services application is currently offline while they work toward resolution.
- File distribution and settlement for the first same-day ACH window are delayed.
- File distribution for the first ACH window for future-dated items is also delayed.
- Customers are advised not to resend origination files if acknowledgements are pending.

What this means for you
ACH payments submitted through Xpress Bill Pay may take longer than usual to process, post, or settle at receiving financial institutions.
You may see pending ACH items that normally would have completed by now.
Some ACH-related reports and acknowledgements may arrive later than expected.

Federal Reserve Service Status: https://www.frbservices.org/app/status/outage.do?oId=145787
Mar 3, 09:28 PST
Unable to sign into Springbrook v7/Enterprise
Resolved - This incident has been resolved.
Mar 3, 08:53 PST
Monitoring - A fix has been implemented and we are currently monitoring the results.
Mar 3, 07:26 PST
Update - We are continuing to investigate this issue.
Mar 3, 06:54 PST
Update - We are continuing to investigate this issue.
Mar 3, 06:06 PST
Investigating - We have confirmed an issue with signing into Springbrook v7.

We are currently investigating this issue.
Mar 3, 05:36 PST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - The scheduled maintenance has been completed. To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes (filter by version 7.18.7.0). To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html.
Feb 26, 20:41 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 20:00 PST
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Feb 24, 14:33 PST
Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - The scheduled maintenance has been completed. To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes (filter by version 7.18.7.0). To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html.
Feb 19, 20:34 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:00 PST
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Feb 17, 15:12 PST
Feb 18, 2026

No incidents reported.

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