Springbrook Express - Printing is not available
Update - In an effort to improve our environment, we upgraded the servers. This has uncovered an issue with the printers. This issue does not appear in our staging environment. It also did not appear in the live environment initially. We have found a fix for the issue, which will require us to migrate everyone to new servers again. We are in the process of building this out. The new servers with the fix will be available by the end of day today. We will migrate everyone overnight.
May 21, 2026 - 11:10 PDT
Identified - The issue has been identified and a fix is being implemented.
May 21, 2026 - 10:39 PDT
Investigating - The issue from yesterday is now impacting all users.
May 21, 2026 - 09:45 PDT
Cirrus Operational
Cirrus Asset Management (MobileMMS) Operational
Springbrook Enterprise Cloud Operational
Tableau Operational
Springbrook Enterprise Web Applications Operational
API Operational
Applicant Tracking Operational
Business Licensing Operational
Business Tax Operational
Contact Management Operational
Employee Self Service Operational
Open Enrollment Operational
Postal Link Operational
Emails Operational
Processing Operational
CivicPay Operational
CivicPay Online Payment Processing Operational
CivicPay Online Recurring Operational
CivicPay Backend Processing Operational
CivicPay Online API Operational
CivicPay Administration Operational
Open API Operational
Springbrook Express Cloud Partial Outage
PUBLIQ Payments Operational
PUBLIQ Services Operational
PUBLIQ QS1 Automatic Updates Operational
PUBLIQ Remote Backup Service Operational
PUBLIQ SFTP Server Operational
Utility Cloud API Operational
PUBLIQ Plus Services Operational
PUBLIQ Plus CAMA Operational
PUBLIQ ASP Hosting Operational
PUBLIQ Payroll Portal Operational
KVS Operational
KVS Cloud Operational
KVS Hosted Operational
SoftRight Operational
SoftRight Hosted Operational
SoftRight Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Springbrook Enterprise Cloud & Cirrus Maintenance May 21, 2026 20:00-21:00 PDT

We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Posted on May 19, 2026 - 16:08 PDT
May 21, 2026

Unresolved incident: Springbrook Express - Printing is not available.

May 20, 2026
Springbrook Express - Printing is not available for a subset of users
Resolved - This incident has been resolved.
May 20, 12:55 PDT
Identified - Impacted agencies will have a short downtime to implement a fix. This will occur in the next 2 hours.
May 20, 09:59 PDT
Investigating - We are investigating an issue with printing in Springbrook Express impacting a subset of users. Printing is offline for these users while we troubleshoot.
May 20, 08:58 PDT
May 19, 2026

No incidents reported.

May 18, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - The scheduled maintenance has been completed. To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes (filter by version 7.18.7.0). To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html.
May 18, 20:54 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 20:00 PDT
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
May 18, 16:50 PDT
May 17, 2026
Springbrook Enterprise Cloud, Cirrus & CivicPay Online Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 07:00 PDT
Scheduled - We will be performing scheduled maintenance during this window. This maintenance will interrupt your Springbrook Enterprise Cloud, Cirrus & CivicPay Online services. Your CivicPay Online site will be taken offline during this window
May 13, 08:46 PDT
PUBLIQ Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 PDT
Scheduled - We will be performing scheduled maintenance during this window. This maintenance will interrupt your PUBLIQ Payments, ASP Hosting, Payroll Portal, QS1 Automatic Updates, Remote Backup Service, and SFTP Server services. Your PUBLIQ Payments site will be taken offline during this window
May 13, 08:46 PDT
May 16, 2026
May 15, 2026

No incidents reported.

May 14, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 20:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 PDT
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
May 12, 14:48 PDT
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
Springbrook Enterprise Cloud & Cirrus Maintenance
Completed - The scheduled maintenance has been completed. To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes (filter by version 7.18.7.0). To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html.
May 7, 20:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 PDT
Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
May 5, 14:34 PDT
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