Springbrook Status

Mar 3, 2026

Notice of Delayed ACH Payments – FedACH® Service Disruption

Resolved - We are pleased to inform you that the issues causing delays in ACH settlement activity have been resolved. The Federal Reserve has addressed the problem, and Bluefin’s processing systems continue to operate normally. We appreciate your understanding.
Mar 3, 13:39 PST

Monitoring - CivicPay has been notified of an ongoing service disruption impacting FedACH® Services at the Federal Reserve. As a result, ACH transactions (including Same-Day ACH) may be delayed in processing and settlement today.

According to the Federal Reserve’s service status page FedACH Services is experiencing delays associated with internal systems processing.

- The FedACH Services application is currently offline while they work toward resolution.
- File distribution and settlement for the first same-day ACH window are delayed.
- File distribution for the first ACH window for future-dated items is also delayed.
- Customers are advised not to resend origination files if acknowledgements are pending.

What this means for you
ACH payments submitted through Xpress Bill Pay may take longer than usual to process, post, or settle at receiving financial institutions.
You may see pending ACH items that normally would have completed by now.
Some ACH-related reports and acknowledgements may arrive later than expected.

Federal Reserve Service Status: https://www.frbservices.org/app/status/outage.do?oId=145787
Mar 3, 09:28 PST

Unable to sign into Springbrook v7/Enterprise

Resolved - This incident has been resolved.
Mar 3, 08:53 PST

Monitoring - A fix has been implemented and we are currently monitoring the results.
Mar 3, 07:26 PST

Update - We are continuing to investigate this issue.
Mar 3, 06:54 PST

Update - We are continuing to investigate this issue.
Mar 3, 06:06 PST

Investigating - We have confirmed an issue with signing into Springbrook v7.

We are currently investigating this issue.
Mar 3, 05:36 PST

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

Springbrook Enterprise Cloud & Cirrus Maintenance

Completed - The scheduled maintenance has been completed. To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes (filter by version 7.18.7.0). To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html.
Feb 26, 20:41 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 20:00 PST

Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Feb 24, 14:33 PST

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

Springbrook Enterprise Cloud & Cirrus Maintenance

Completed - The scheduled maintenance has been completed. To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes (filter by version 7.18.7.0). To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html.
Feb 19, 20:34 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:00 PST

Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Feb 17, 15:12 PST

Feb 18, 2026

No incidents reported.

Feb 17, 2026

Springbrook Enterprise Cloud & Cirrus Maintenance

Completed - The scheduled maintenance has been completed. To view the release notes for enhancements and corrections being released in this maintenance window for Springbrook Enterprise please see https://ssitelemetry.azurewebsites.net/#/releasenotes (filter by version 7.18.7.0). To view the release notes for enhancements and corrections being released in this maintenance window for Cirrus please see https://help.sprbrk.com/Seven_Help/7.18.7.0/Content/Cirrus/SO_Release_Notes.html.
Feb 17, 20:39 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:00 PST

Scheduled - We will be performing scheduled maintenance and releases during this window. This activity may interrupt your Springbrook Enterprise Cloud, Cirrus or web application services.
Feb 17, 15:11 PST

KVS Hosting Customers are Unable to Connect

Resolved - This incident has been resolved.
Feb 17, 10:48 PST

Monitoring - We have identified the issue and a fix has been implemented. We are now monitoring connections to confirm the issue is resolved.
Feb 17, 09:11 PST

Update - We are continuing to investigate this issue.
Feb 17, 07:42 PST

Investigating - KVS Hosting Customers are currently unable to connect to the hosting environment. We are currently investigating this issue.
Feb 17, 06:22 PST

All Systems Operational

Past Incidents